If any
of these things happen to you, first secure your account:
??? Change your password to contain both letters and numbers, and to be different from
your User ID. (See Chapter 1 for information on creating strong passwords.)
??? Change your secret question and answer on your eBay account.
??? Verify that your address information is correct.
??? Verify that your listings, purchases, and bids are yours or belong to someone who is
authorized to use your eBay account (such as a spouse).
QUICKFACTS
USING FEEDBACK (Continued)
??? Check the time that negative comments were
placed??”recently or in the past.
??? If the negative comments indicate a problem with
the item, you can check the item listing to see if it
is described clearly and fully.
??? Do the ratings reflect the seriousness of the
negative comments? That is, does the seller or
buyer have too few ratings so that the results
are skewed? Conversely, does the seller or
buyer have so many ratings that the results are
unaffected by a serious charge? Be aware of
these patterns.
Figure 9-6: All green comments tell you this seller or buyer has had
good experiences.
NOTE
You have 90 days from the end of the transaction to leave
feedback. After that, eBay may remove it from the system.
9
eBay QuickSteps Protecting Yourself and Handling Abuses 197
198 PC QuickSteps Getting to Know Your PC 1 2 3 4 5 6 7 8 9 10
REPORT TO eBAY
If you cannot access your account, or if you find unauthorized entry to your
account:
1.
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