Continued . . .
Figure 9-4: Negative feedback is considered along with positive and neutral comments.
This is the overall feedback for
the past 12 months, showing how
it is distributed over the year
Some of these are
from the same person
This shows the breakdown
of unique ratings
PREVENT ACCOUNT THEFT
Ways to protect your account include:
??? Never give out your eBay password, credit card information, or other personal
information in response to an e-mail claiming to be from eBay. eBay promises never to
ask for it in an e-mail, only online on their secure site.
9 196 eBay QuickSteps Protecting Yourself and Handling Abuses
PC QuickSteps Getting to Know Your PC 197
10 8 7 6 5 4 3 2 1
??? Check your account regularly to see if there are any purchases on it that you have
not made.
??? Change your password regularly, making it a maintenance routine, like brushing
your teeth.
??? Use the eBay Toolbar Account Guard feature. Account Guard warns you
if you might be on a fraudulent Web site. (See the ???Using Account Guard???
QuickSteps.)
SECURE YOUR ACCOUNT
You may be the victim of account theft if you cannot log on to your account
because your password no longer works, you have unfamiliar charges, your
PayPal account does not reflect your own activity, or you get e-mail from eBay
confirming that you have purchased something you know nothing about.
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