9
eBay QuickSteps Protecting Yourself and Handling Abuses 193
194 PC QuickSteps Getting to Know Your PC 1 2 3 4 5 6 7 8 9 10
Take Protective Actions as a Seller
There are some tasks you can do as a seller to reduce your risk??”keeping proper
paperwork is high on the list. Other actions include:
??? Answer queries from a buyer immediately and fully. Always disclose anything that was
not in the description. Keep the questions and answers where you can find them.
??? Always save your shipping records, and ship with a tracking number and insurance
(UPS provides free insurance for up to $100 in value). You want to be able to prove
that you shipped the item, and if it arrives broken or the buyer claims it is damaged,
you won??™t be out any money. Pack the item carefully.
??? If you have records on the authenticity or appraised value of your item, be sure to keep
a copy for your own records in case the buyer disputes the value or authenticity.
??? Contact the winning bidder and be clear again about how you accept payment and
how long you will wait before you consider the sale void.
Protect the Transaction Summary
In addition to your communications with the buyer or seller and your attention
to feedback and the item itself, there are some other practical ways you can
protect the actual transaction:
??? Protect your account by changing your password periodically.
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