From the very first step of signing on to eBay,
you begin that process, first by researching your business
partner and the item to be bought or sold as well as you
can, and then with clear communication and straightforward
transactions, always documenting your transaction activities.
The second part of the chapter deals with how to handle
problems when they do arise. This ranges from simply
contacting the other party, to arbitration, to filing charges
of fraudulent behavior against the other party. The most
important part of protecting yourself is making sure you are
doing your homework and communicating with the other party.
9
eBay QuickSteps Protecting Yourself and Handling Abuses 191
192 PC QuickSteps Getting to Know Your PC 1 2 3 4 5 6 7 8 9 10
Do Your Homework and
Communicate
Misunderstandings about what you are buying or selling rests on the shoulders
of both the buyer and the seller. Both are responsible for making clear what is
being bought or sold. The buyer can??™t claim, ???I didn??™t know??? if a transaction
goes badly, and the seller can??™t claim, ???I didn??™t think she??™d be interested in that!???
Communicate Clearly with Buyers
It pays for the seller to be crystal clear in describing what is being sold and
under what conditions. It costs time and money to deal with misunderstandings
and irate customers, and you can lose future customers as well.
Pages:
270
271
272
273
274
275
276
277
278
279
280
281
282
283
284
285
286
287
288
289
290
291
292
293
294