On the first Second Chance Offer page, review the feature specifics, and click
Continue.
5. On the second page, shown in Figure 8-14, select a duration for the offer and the
bidder to whom you want to offer the item (if you have duplicate items for sale, choose
as many bidders as you have items left for sale). Click Continue.
6. On the last Second Chance Offer page, review the offer and click Send. Your bidder
will receive an offer notification in Buying Reminders, My Messages, and an e-mail
similar to that shown in Figure 8-15.
Figure 8-14: You can offer an item to non-winning bidders if the winning bidder doesn??™t buy it, you have
duplicate items for sale, or your reserve price wasn??™t met.
Choose how long the
offer is good for
If you have multiple items for sale, you can offer
second chances to the same number of buyers
8 188 eBay QuickSteps Closing Out Your Sale
PC QuickSteps Getting to Know PC 189
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Figure 8-15: Non-winning bidders selected for a Second Chance Offer receive messages that
encourages them to buy the item now.
8
eBay QuickSteps Closing Out Your Sale 189
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How to??¦
??? Communicate Clearly with
Buyers
??? Communicate Clearly with
Sellers
Using Feedback
??? Take Protective Actions
as a Seller
??? Protect the Transaction
Summary
??? Detect and Report Account
Theft
Using Account Guard
??? Use Fraud Protection Measures
for Buyers
Dealing with Spoof E-Mail
Understanding the Unpaid
Items Process
??? File an Unpaid Item Dispute
??? Verify a Final Value Fee Credit
??? Block Bidders or Buyers
??? Handle Shipping Concerns
Reporting Other Problems
??? Report Unwelcome Buyers
Chapter 9
Protecting Yourself
and Handling Abuses
This chapter addresses how you can protect yourself as a
buyer or seller in how you set up your eBay account and
handle it.
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