) What is the
return policy? If you don??™t like the item, what can you do
about it? If it is broken or damaged when you receive it,
what can you do?
Figure 3-1: Payment and shipping details
are important to look at, as well as the
description of the item.
NOTE
Notice the colors of the feedback. Green indicates
positive feedback; gray is neutral; and red indicates
negative feedback.
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PC QuickSteps Getting to Know Your PC 47
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4. Scroll through the feedback ratings, an example of which is shown in Figure 3-2, to
find out if they are consistent and positive.
5. Ask yourself these questions:
??? Does the seller deliver the expected item?
??? Is the item delivered on time?
??? Is the item in good shape when it arrives?
??? Is the price as expected?
??? If there are complaints, are they serious defects with the product or delivery, or are
they the result of ignorance on the part of the buyer?
??? What is the overall tone of the comments?
Look at a Seller??™s Other Products
You can see other items available for a seller by clicking the item link to open
the View Item page and clicking View Seller??™s Other Items from the list of
Figure 3-2: Feedback comments are an important way to gauge the honesty and reliability of the seller.
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